We’re focused on driving results & when it comes to customer support, the words policies and rules may not be the best choice of words for creating a customer focused environment .At Emerge, we don’t follow rules we make it. We recognize that it is your people that will deliver on the experience, so we choose them wisely. We hire people that understand customer support. Teach them how to deliver your brand of customer support. Coach them when we see opportunities to improve. Praise them when we see them doing it right.